Communication is a key skill both personally and professionally. The success or failure of our social relationships is closely linked to this ability.

Practising active listening is crucial for building empathy with others. If we want to be heard, we must also be capable of listening.
It is important to choose the right place and channel to convey a message.
Remember that gestures and posture also communicate, so be mindful of what you express through non-verbal communication.

Communication is increasingly valued in the business world and is essential if you want to become a great leader. Want to know how to strengthen your communication skills? If you wish to prevent communication problems from interfering with your professional goals, follow these simple tips to enhance your abilities in this area.

  • 1 – Practise Active Listening
    Active listening requires effort, as it involves understanding and interpreting the message being conveyed. Listening actively means not only understanding verbal communication but also analysing gestures and identifying intent.

    It is important to provide feedback or comments to reinforce communication. You can ask assertive questions to confirm understanding or paraphrase the other person’s comments by repeating in your own words the idea you interpreted. Additionally, reinforcing the message with gestures and words helps build rapport with the speaker.

  • 2 – Focus on the Message and Be Clear
    When communicating, concentrate on the content of the message rather than getting distracted by other aspects, such as tone. Avoid unrelated topics or referring to past events.

    If you want the other person to understand your message, be clear, precise, and direct. Avoid ambiguity, unnecessary details, or excessive explanations.

    The more specific and concise you are, the better the recipient will understand your message.

  • 3 – Choose the Right Time and Channel
    Taking care of the message’s content is pointless if it is not delivered at the right time or place. For example, if you need to address a personal issue or provide feedback on a colleague’s work, choose a moment when you can discuss it calmly without interruptions. Also, ensure the conversation is private to avoid unnecessary discomfort.

    Various channels can be used for communication. Face-to-face conversations are best, especially for discussing conflicts or complex issues.

    For general communications or record-keeping, written means such as brochures or emails can be used.

  • 4 – Pay Attention to Non-Verbal Communication
    Non-verbal communication involves various signals, gestures, postures, voice volume, and tone that accompany the message. These elements should reinforce, not contradict, what you are saying.

    To improve communication skills, train yourself to use gestures effectively, control posture, and adjust your tone of voice accordingly.

  • 5 – Practise Different Communication Techniques
    Rehearse and use various assertive communication techniques to become more effective.

    For example, you can use the “broken record” technique to express your opinion. This method involves persistently repeating your key message while acknowledging the other person’s point of view.

    When providing criticism or expressing a negative opinion, you can apply the “sandwich” technique. Start with a positive statement, such as a compliment or a thank-you, then present the critique or concern, and finish with another positive remark to encourage confidence and motivation.

Universia, 27/03/2018